Hospitality Services

Hala Kuwait Meet & Assist and Pearl Lounge Services :

Whether you are arriving, departing or transiting at Kuwait International Airport our meet and assist team are there to make your journey simple. From the moment you get to the airport, our concierge team are there to take care of your every need whether it is using our fast track immigration, lounges, dedicated check in area, baggage delivery and collection service from your home, hotel or office or private transfers to and from your destination.

Departure Product

Assistance by a Customer Services Agent from the meeting point through all immigration/ passport control formalities.

Transfer Product

Assistance from the arrival gate through to Transfer Desk formalities. Passengers are assisted to the departure boarding gate.

Arrival Product

Assistance by a Customer Services Agent from the arrival gates and through fast track services through all arrival formalities such as immigration and baggage collection.

Visa Assistance

Assistance on all visa on-arrival procedures.

Meet and Assist Plus (includes Pearl Lounge access)

Whether you are departing or transiting at Kuwait International Airport, our meet and assist and lounge team are there to make your journey simple. From the moment you arrive at the airport, our concierge team are there to take care of your every need from checking in, relaxing in the lounge and assistance around the airport all the way to the departure gate.

Departure Product

Assistance by a Customer Services Agent through all departure & immigration formalities. Access to our Pearl Lounge is included.

Transfer Product

Assistance from the arrival gate through to Transfer Desk formalities and the Pearl Lounge until boarding is announced.

Pearl Lounge:

Strategically located in Departure/Transit zones of airports in the Middle East and Africa, our Pearl Lounge concept in Kuwait is a unique facility offering unsurpassed level of comfort and convenience for First and Business class travelers as well as other passengers who wish to pay and use the lounge. Serviced round the clock by professional and courteous agents, the ambience and facilities ensure a quiet and luxurious relaxing environment for passengers as they wait for their flights. Our lounges offer:

  • Comfortable, relaxed seating areas
  • Children’s play area
  • Restrooms with showers and amenities
  • Charge bar and complimentary tablet PC usage
  • High-speed wireless internet
  • Five-star catering
  • Smoking Rooms

Pearl Assist

Other Services:

  • Floral Services
  • Baggage Delivery
  • Wheelchair Assistance
For Booking: Please book online by visiting www.pearlassist.com or email Kuwait@pearlassist.com for more information.

You can also book via our mobile app “NAS Airports” and receive up to 25% discount.

NAC contact

DASMAN LOUNGE :

Jewel of the airport operation is the luxurious Dasman Lounge, reserved for first- and business class travellers, where passengers can relax in comfortable surroundings and enjoy the excellent hospitality that is the KASCO hallmark. The Dasman Lounge also features full internet access, banking facilities, a telecommunications company phone outlet and a dedicated smoking room, as well as a special area for young passengers.